Review and reputation monitoringFor brands, app teams, hospitality

Collect every review and see what customers complain about

Pull ratings and review text from the app stores, Trustpilot, Tripadvisor and Booking.com into one format, let AI group thousands of reviews into themes with verbatim quotes, and get an alert when new reviews arrive or your score drops.

Start free with 1,000 credits See the code

The workflow

3 steps, one API key.

Run the steps in order, or call only the one you're missing. Every API links to its parameters, response fields and a live demo.

Step 1: Collect reviews
Google Maps, App Store, Google Play, Tripadvisor and Booking reviews with ratings, dates and owner replies.
Step 2: Understand them
AI review insights turn thousands of reviews into sentiment, top themes and verbatim quotes.
- AI Review InsightsSoon/v1/ai/review-insightsBy usageBy usage
Step 3: Get alerts
A monitor checks for new reviews on a schedule and emails you or calls your webhook.
Monitors
A monitor re-runs an engine on a schedule, keeps every snapshot and emails you or calls a signed webhook when something changes.
- New App Store reviewsapp_store_reviews
- New Google Play reviewsgoogle_play_reviews
- New reviews (Trustpilot)new_reviews
How to set one up

What you get

Clean, normalised data you can use as-is.

Star rating, title, text and date of every review
App version reviewed and the developer's reply, where shown
Overall score and 1-5 star distribution
Sentiment of each review and the top positive and negative themes
Reviewer names pseudonymised by default
Alerts on new reviews and score changes

More APIs for this job

Every response includes

request_id, credits charged and your remaining balance
Cache age, so you know how fresh the data is
The normalised parameters we actually ran
One error format; errors never cost credits

Code

The whole workflow, ready to run.

Each step is one HTTPS request with your key in the Authorization header. The parameters are working examples; swap in your own niche, domains or IDs.

Base URL: https://api.gridlode.com
Auth header: Authorization: Bearer YOUR_API_KEY

Reference for each call

export GRIDLODE_KEY="your_api_key"

# 1. Collect reviews: Google Maps Reviews
curl "https://api.gridlode.com/v1/reviews/google-maps?place_id=ChIJwYlSqae1RIYRyqQConsdnyc&sort=newest&limit=5" \
  -H "Authorization: Bearer $GRIDLODE_KEY"

# 2. Understand them: AI Review Insights (launching soon)
curl -X POST "https://api.gridlode.com/v1/ai/review-insights" \
  -H "Authorization: Bearer $GRIDLODE_KEY" -H "Content-Type: application/json" \
  -d '{"source":{"engine":"reviews.google_play","params":{"app_id":"com.duolingo","limit":200}},"max_credits":50}'

# 3. Get alerts: re-check on a schedule, alert by email or webhook
curl -X POST "https://api.gridlode.com/v1/monitors" \
  -H "Authorization: Bearer $GRIDLODE_KEY" -H "Content-Type: application/json" \
  -d '{"template":"app_store_reviews","target":"284882215","options":{"country":"us"}}'

Prefer no code? Upload a list as a bulk job in the dashboard, or connect the MCP server to your AI assistant.

Get alerted when it changes

Monitors re-run an engine on a schedule, keep the full history and email you or call a signed webhook on every change. Each check is billed like a normal request, and failed checks are free.

New App Store reviewsLive now
Alerts when new App Store reviews of your app appear in the storefront you choose.
template: app_store_reviews · checks every 12 hours · 1 credit per check
New Google Play reviewsLive now
Alerts when new Google Play reviews of your Android app appear.
template: google_play_reviews · checks every 12 hours · 1 credit per check
New reviews (Trustpilot)Launching soon
Alerts when new reviews appear and when the TrustScore falls below your threshold.
template: new_reviews · checks every 12 hours · 1 credit per check

POST /v1/monitors

curl -X POST "https://api.gridlode.com/v1/monitors" \
  -H "Authorization: Bearer $GRIDLODE_KEY" -H "Content-Type: application/json" \
  -d '{
    "template": "app_store_reviews",
    "target": "284882215",
    "options": {
      "country": "us"
    },
    "webhook_url": "https://example.com/hooks/gridlode"
  }'

Create a monitor Monitor docs

Have a list? Run it as a bulk job.

Send up to 10,000 inputs to any engine at once and download the results as CSV or JSON. Each item is billed like a single request, failed items are free, and the job stops cleanly at your spend cap.

Upload a CSV in the dashboard, or POST a list to the API
Signed webhook when the job finishes

Upload a list Bulk job docs

Pricing example

1,000 items for $0.50.

You pay per result, in credits from one wallet that every engine shares. The estimate uses each engine's published price per unit; change the volume to see how it scales.

1,000 free credits when you sign up, no card
Packs never expire; plans only make credits cheaper
Hard monthly spend caps, so jobs stop where you say

Plans and credit packs

Items per step

Step 1 · Collect reviews
Google Maps Reviews
Live0.5 cr / review
500
credits for 1,000 reviews
Step 2 · Understand them
AI Review Insights
SoonBy usage
by usage

Total

500

credits

At list price

$0.50

$1.00 per 1,000 credits

Enterprise volume

$0.15

from $0.30 per 1,000 credits

Assumes 1,000 units at every step; real chains usually shrink (not every business lists an email). Failed requests are free and cached results cost half. AI Review Insights is billed by actual model usage with a cap you set, so it is not in the total.

FAQ

Review and reputation monitoring: questions

Are reviewer names included?

Names are replaced with stable pseudonyms by default. You can opt in to names where the platform shows them publicly.

How many reviews can I pull per app?

Google Play returns up to 1,000 reviews per call with a continuation token to keep paging. The App Store exposes up to 500 recent reviews per country storefront, so run it per country for wider coverage.

Can AI summarise reviews from any source?

Yes. AI Review Insights takes your own list of reviews (text with an optional rating) or fetches them with one of our review engines, and returns overall sentiment, the sentiment of each review and the main themes with quotes. It is billed by actual model usage, capped by a max_credits value you set.

How much does review and reputation monitoring with Gridlode cost?

Running the workflow on 1,000 items uses about 500 credits (Google Maps Reviews at 0.5 credits per review). That is $0.50 at list price and as little as $0.15 at enterprise volume. AI Review Insights is billed by actual model usage on top, capped by a limit you set. Every new account gets 1,000 free credits, failed requests are free and cached results cost half.

Which of these APIs can I use today?

Google Maps Reviews, App Store Reviews, Google Play Reviews, Google Maps Place Details and YouTube Comments are live now. Trustpilot Reviews, Tripadvisor Reviews & Business Info, Booking.com Hotel Reviews and AI Review Insights are built and launching soon; the status on each API page changes the day they switch on.

Run your first review and reputation monitoring job on us.

1,000 free credits, no card. Your API key is ready the moment you sign up.

Create your free account Read the docs